Return Policy

At Thaiyal Nayagi Fabrics, we want you to have a happy and satisfying shopping experience. Please read our Return & Refund Policy carefully before placing an order.

Thaiyal Nayagi Fabrics sells sarees, suit sets, kidswear, and other fashion products through our ecommerce website.

Eligibility Criteria for Returns

✅ Eligible Conditions

Manufacturing defects or quality issues
Wrong item received (size/color/fabric)
Damaged during transit
Significant color/fabric mismatch

❌ Non-Eligible Conditions

Change of mind or personal preference
Minor color variations in images
Products used, washed, or altered
Made-to-order or custom fabrics

Return Timeframe

7 Days: Standard Return Window
15 Days: Defective Products
48 Hours: Wrong Item Received

Return Process Step-by-Step

Contact Support:
Email us within 7 days of delivery.
Provide Details:
- Order number, images, and reason for return.
Get Approval:
Receive return authorization via email.
Ship Product:
Use the provided shipping label.
Receive Refund:
Refund processing after quality check.

Required Information for Return Request

Essential Details:
- Order Number
- Product Name & SKU
- Reason for Return
- Clear Photos/Videos
Contact Information:
- Full Name
- Phone Number
- Email Address
- Shipping Address

Refund Processing & Timelines

Refund Methods:
- Original Payment Method: Credit/Debit Card, UPI, Net Banking
- Bank Transfer: For cash payments or special cases
- Store Credit: Optional for faster processing
Processing Timeline:
- Return Receipt: 1-2 business days for quality check
- Approval: 1 business day after inspection
- Refund Initiation: 1 business day after approval
Bank-wise Refund Timelines:
- Credit Cards: 7-10 business days
- Debit Cards: 5-7 business days
- UPI Payments: 3-5 business days
- Net Banking: 2-4 business days

Exchange Policy

Product Exchange Options:
We offer exchanges for eligible products under the following conditions:

Size Exchange: Available if a different size is required (subject to stock availability)
Color Exchange: Exchange for a different color within the same product line
Fabric Exchange: Exchange for a different fabric type (price difference applicable)

Exchange Process & Conditions:

Exchange request must be made within 7 days of delivery
Product must be unused, unwashed, and in original condition
Original tags and packaging must be intact
Shipping charges for exchange may apply

Cancellation Policy

Order Cancellation Windows:

Before Shipping: 100% refund
During Shipping: Partial refund (shipping charges deducted)
After Delivery: Return process applies

Cancellation Methods:

Email: vishakhathechudimaterials@gmail.com
Phone: 9566605766
Website: Account cancellation option

Shipping & Handling Charges

Return Shipping Policy:

Free Return Shipping:
- Wrong item delivered
- Defective products
- Damaged during transit
- Quality issues
Customer Pays Shipping:
- Change of mind returns
- Size exchanges
- Color preference changes
- Non-defective returns

GST & Tax Refund Policy

Tax Treatment on Refunds:
- Full Refunds: Complete amount including GST will be refunded for eligible returns
- Partial Refunds: Proportionate GST amount will be refunded based on refund value
- Credit Notes: Tax-compliant credit notes issued for store credit or future purchases